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6 days ago At CustomersFirst Academy, our goal is to make high-quality customer service training as accessible as possible. That’s why we offer some free resources to get you started. Check out theCommunication Skills orLeadership And Teamworkguides and tips! See more
3 days ago Put employees in your customers’ shoes. New processes can be frustrating to your … Gamify critical thinking, collaboration, and alignment. Your goal here is to foster critical … Bridge communication gaps and connect. You want to show customer service agents to … Boost your team members’ listening skills. Teach your team to reduce errors that come from … Customer service training ideas to deal with difficult customers. Teach your team to be … See full list on hiverhq.com
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1 week ago Web Nov 23, 2022 · Customer service game #4: Customer Service Jeopardy. Rules: This spin-off of the popular game show follows the same rules of picking trivia questions ranked by …
5 days ago Web 4. This improvisation game is tailored towards customer service. You divide the team in couples, with group A playing the customers and group B playing the service reps. The …
5 days ago Web Dec 13, 2021 · 1. The Customer Role Play Game. Customer role play is an excellent customer training exercise that businesses must do at all costs. Customer service …
3 days ago Web Jun 29, 2022 · The “free customer service training materials pdf” is a resource that includes 20 ideas, activities and games for customer service training. Strong …
1 week ago Web Aug 31, 2021 · Give them prompts to help them imagine a realistic situation, and then coach them on how to use reflective listening to resolve the issue. 3. “Present the Product”. …
5 days ago Web Mar 2, 2023 · Now we’ve got some great free customer service training ideas that you can use to improve the effectiveness of your customer service team. 1. Achieving satisfied …
6 days ago Web May 4, 2021 · 3. Role-Playing. Role-playing is one of the most common customer service training activities. And the reason for that is the fact that it’s easy to do and it works …
1 week ago Web Aug 7, 2018 · The caveat is that the games have to actually work. The only thing worse than not including activities in a training session, is to include activities that flop. Here are …
1 week ago Web Nov 18, 2019 · Most customer service games for training require little or no special equipment or materials, thus, their cost is next to nothing. Role-playing exercises. Role …
2 days ago Web Mar 16, 2023 · Here are some customer service training ideas and activities. 1. Culture training. During culture training, employees learn the values of the company and what …
1 week ago Web Straw race – Customer service activity. A fun ice breaker for call center agents. What you need: Drinking straws (like those you get with your drink at any fast food restaurant) 2 …
1 week ago Web There are many free resources available for customer service training materials, including online courses, webinars, and downloadable guides and manuals. Check out our …
4 days ago Web To start, split your group into pairs. Then within each pair, split them up into either Group A or Group B. Give Group A a simple task that they need to convince their partner in Group …