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3 days ago Customer service training games bring fun and engagement to customer service training. But your needs are unique. These 12 unique customer service training games will make your team pay more attention to work and their interaction with your customers. After all, it’s all about making your … See more
4 days ago WEB Here are some customer service training ideas that involve team collaboration: Team brainstorming: You can do this by the table, or if you are virtual, by setting up individual …
2 days ago WEB Nov 23, 2022 · Customer service game #4: Customer Service Jeopardy. Rules: This spin-off of the popular game show follows the same rules of picking trivia questions …
6 days ago WEB 4. This improvisation game is tailored towards customer service. You divide the team in couples, with group A playing the customers and group B playing the service reps. The …
6 days ago WEB Customer service training games can be a fun and effective way to improve your team’s skills. Role-playing games can help your team practice real-life scenarios and develop …
1 day ago WEB Mar 2, 2023 · Now we’ve got some great free customer service training ideas that you can use to improve the effectiveness of your customer service team. 1. Achieving …
1 week ago WEB Jun 29, 2022 · The “free customer service training materials pdf” is a resource that includes 20 ideas, activities and games for customer service training. Strong …
2 days ago WEB Combine team-building and customer service training into one engaging game session and watch employee participation and retention soar as a result. While your team …
1 week ago WEB Aug 31, 2021 · Give them prompts to help them imagine a realistic situation, and then coach them on how to use reflective listening to resolve the issue. 3. “Present the Product”. …
1 week ago WEB Mar 16, 2023 · Here are some customer service training ideas and activities. 1. Culture training. During culture training, employees learn the values of the company and what …
1 week ago WEB May 4, 2021 · 3. Role-Playing. Role-playing is one of the most common customer service training activities. And the reason for that is the fact that it’s easy to do and it works …
1 week ago WEB There are many free resources available for customer service training materials, including online courses, webinars, and downloadable guides and manuals. Check out …
1 week ago WEB Nov 18, 2019 · Most customer service games for training require little or no special equipment or materials, thus, their cost is next to nothing. Role-playing exercises. Role …
5 days ago WEB Aug 7, 2018 · The caveat is that the games have to actually work. The only thing worse than not including activities in a training session, is to include activities that flop. Here …
6 days ago WEB Feb 18, 2022 · Call center games can be a super-effective way to boost your team’s performance. In this blog post, we’ll outline 21 games you can set up in your contact …
1 week ago WEB Straw race – Customer service activity. A fun ice breaker for call center agents. What you need: Drinking straws (like those you get with your drink at any fast food restaurant) 2 …
1 week ago WEB To start, split your group into pairs. Then within each pair, split them up into either Group A or Group B. Give Group A a simple task that they need to convince their partner in …