Effective Email Communication

Improving the Clarity and Effectiveness of Digital Communication

Last updated 2022-01-10 | 4.4

- Understand the nature of email communication
- Understand the importance of knowing intended audience
- Know appropriate structures for email messages

What you'll learn

Understand the nature of email communication

Understand the importance of knowing intended audience

Know appropriate structures for email messages

Know strategies for enhancing

Know strategies for managing email inbox

* Requirements

* You should be able to use a computer at a beginner level.
* You should have experience with email.

Description

Email is a primary method of communication; however, many are not aware of appropriate skills and strategies for communicating effectively. In this course, learners will build knowledge and understanding of email communication with the intent of improving both clarity and effectiveness. Course topics will include the following:

understanding the nature of email communication
considering the nature of an intended audience
appropriate process for crafting an email
strategies for enhancing communication in email message
managing email inbox

Learners will have the opportunity to practice and reflect throughout the course.

Who this course is for:

Anyone who wants to enhance clarity and effectiveness of email communication.

Course content

5 sections • 19 lectures

Introduction 2 lectures

Introduction Preview 03:07

Learners will consider the importance of email, the challenges of using email, and the necessity for effective email writing.

Personal Email Goals

Before learning new skills, it is important to consider both areas of strength and areas of needed growth. This assignment provides an opportunity to reflect on personal email practice and identify areas for improvement.

Before You Email 5 lectures

Understanding the Nature of Email Communication Preview 02:52

Learners will understand how email compares to other written communication forms and consider how effective ways to approach writing an email.

Email Appropriate?

This assignment provides the opportunity to evaluate whether a message is email appropriate.

Is It That Important? Preview 04:52

Learners will consider the importance of using email communication appropriately and effectively.

Know Your Targets: Audience and Goal Preview 03:34

Learners will explore the importance of catering communication to a particular audience to achieve a particular goal.

Target Practice

This assignment provides opportunity to adjust an email message for the benefit of a particular person for a particular goal.

Writing an Email 5 lectures

Email Structure Preview 03:24

Learners will understand an appropriate structure to follow for composing an email.

Second Attempt

This assignment provides learners with the opportunity to revise poorly written sections of an email.

Strategies and Extras (Part 1) Preview 03:13

Learners will begin to explore a list of additional strategies for enhancing email effectiveness.

Strategies and Extras (Part 2) Preview 02:19

Learners will continue to explore a list of additional strategies for enhancing email effectiveness.

What's Wrong With This Picture

Learners will read and analyze a sample email and provide suggestions to improve clarity and effectiveness.

Managing Your Inbox 4 lectures

Email Interruptions Preview 05:40

Email Management Preview 02:41

Learners will understand strategies for managing an inbox effectively.

Thinking Outside the (In)Box Preview 04:21

Learners will consider if more or less email leads to improved effectiveness in the workplace.

Inbox Boss

This assignment will encourage learners to apply strategies suggested in the section.

Conclusion 3 lectures

Sent and Received - Course Quiz

This quiz is an opportunity for learners to assess their understandings of this course. Questions will be based on information featured in the lectures.