Cross Cultural Communication How To Flex Your Style

Cross-Cultural Communication: Using Language Appropriately, Expressions, Gestures & Cues, Cultural Profiles & more!

Last updated 2022-01-10 | 4.4

- Learn how to communicate Cross-Culturally

What you'll learn

Learn how to communicate Cross-Culturally

* Requirements

* An open mind and willingness to learn

Description

National Association of State Boards of Accountancy (NASBA)

NASBA CPE credits: 2.0

Recommended NASBA field of study: Communications & Marketing - Non-Technical

Program level: Basic

To earn NASBA CPE credits:

  • Complete all videos
  • Score 70% or higher on final exam

Glossary: Find PDF attached to the first lecture of this course.

Completion to obtain CPE should be accomplished a year after purchase date.

If you undertake this course for NASBA CPE credits, please complete the Self Study Course Evaluation.

CPE Sponsor

Udemy is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information including refunds and complaints, please see Udemy Terms of Use. For more information regarding administrative policies, please contact our support.

Course content

6 sections • 37 lectures

Introduction Preview 01:47

Welcome to Cross-Cultural Communication!

In this lesson, your instructor Lorraine Wiseman will share her experience as a global leader and expert in Cross-Cultural Communication. Lorraine will share the tools you will learn in this course.

Section 1 Exercise Preview 00:41

In your own words, based on your definition of culture, select 5 different countries and describe their culture based on the information you have to date (without researching). Use your first impressions only.

What Is Culture? Preview 04:07

In this lesson you will learn exactly what culture is!

Culture Defined Preview 05:02

In this lesson you will learn about different definitions of culture from the perspective of countries; organizations; religious and communities.

How Do You Perceive Culture? Preview 03:09

In this lesson you will learn about your own mental models and the importance of putting them into perspective when thinking and collaborating with other cultures!

Why Is Understanding Culture Important? Preview 01:28

In this lesson you will learn about how intercultural cooperation and communication is important to the success of the work place and the global platform of business!

Section 2 Exercise Preview 00:28

Using the 5 countries from Section 1, reflect on your perspective of those cultures and consider whether your perspective is based on facts or your assumptions as influenced by others.

CPE Review Quiz: Section # 2

Let's review what you learned in Section # 2

What Is A Cultural Profile? Preview 02:36

In this lesson we will define the characteristics of a cultural profile: dimensions of national cultures; differences according to region, ethnicity, religion, gender and class.

Cultural Profile - Gender Preview 01:03

In this lesson you will learn about the cultural profile of gender!

Cultural Profile - Generational Preview 01:57

In this lesson you will learn about the cultural profile of generation!

Cultural Profile - Social Class Preview 01:20

In this lesson you will learn about the cultural profile of social class!

What Is A Personality Profile? Preview 01:49

In this lesson we will explore a personality profile, looking at the elements of human nature, our culture and our personalities.

Looking At Personality Assessments Preview 02:58

In this lesson we explore the characteristics of personality: exploring DISC profiles and Myers- Briggs. 

http://www.humanmetrics.com/cgi-win/JTypes2.asp

http://www.discoveryreport.com/DiscoveryReportForm_quick.php

Culture VS Personality Compared Preview 02:29

Let's look at cultural profiles and personality profiles and the risk of stereotyping.

Section 3 Exercise Preview 00:28

Categorize each of the listed characteristics as a personality trait or a cultural trait.

CPE Review Quiz: Section # 3

Let's review what you learned in Section # 3

Geert Hofstede's Model Preview 01:09

In this lesson we will look at Hofstede's model and the seven characteristics used to define and differentiate culture.

Power Distance Preview 03:17

In this lesson you will gain an understanding of the culture of power distance as it relates to families, society and the work place.

Individual And Collective Preview 04:13

In this lesson you will gain an understanding of culture through the importance of the needs of the individual versus the needs of the collective.

Masculinity Preview 02:49

In this lesson you will gain an understanding of the roles as defined by masculinity and femininity and the role of gender in culture.

Risk Tolerence Preview 01:37

In this lesson you will gain an understanding of culture through its reaction to uncertainty.

Short-term VS Long-term Preview 02:04

In this lesson you will gain an understanding of culture through long and short-term orientation; future rewards versus tradition and preservation of 'face".

Indulgence VS Well-being Preview 01:38

In this lesson you will gain an understanding of culture through the tolerance for gratification of desires related to life and the need to curb such gratification through social norms.

Exercise: Using Hofestede's Model Preview 04:09

Using Hofstede's model, compare the 5 countries you selected in Exercise 1; Compare and consider the similarities and differences between them; If you wanted to engage a company in that country, what approach to communication would you want to take? GO TO THIS SITE TO TRY OUT THE MODEL YOURSELF: https://www.hofstede-insights.com/product/compare-countries/

CPE Review Quiz: Section # 4

Let's review what you learned in Section # 4

How Will You Know How To Communicate? Preview 02:30

In this lesson you will learn how about the verbal and non-verbal cues that may take place when communicating cross-culturally and how to build rapport.

Individual Differences Preview 04:30

In this lesson you will learn about the differences in food, pace, music, family values and education and how these aspects can tell you about a culture.

Once You Know What To Do, What Do You Do? Preview 05:03

In this lesson you will learn how to model that culture and we'll look at examples of where and when to flex your style.

Using Language Appropriately Preview 00:58

In this lesson we explore language and how to appropriately use language by simplifying the words that you use; what does simple language mean to you?

Personal Space Preview 01:15

In this lesson we will look at knowing the cues and being ready to adapt to different ways of saying hello; the familiar, the formal, and the handshake vs the bow.

Expressions And Gestures Preview 01:02

In this lesson we explore using caution when using expressions and idioms when communicating across cultures; do's and don'ts; understanding the use of your hands while speaking.

Pace And Sense Of Time Preview 01:10

In this lesson we look at the speed at which you speak and how this may impact your ability to be understood; setting the right pace for your conversation; understanding the different definitions of on-time.

Direct VS Indirect Preview 01:38

In this lesson you will gain an understanding about how to give feedback; when is it okay to be direct and when is it not?

CPE Review Quiz: Section # 5

Let's review what you learned in Section # 5


Summary Preview 02:48

Lorraine shares her final words of wisdom

CPE Qualified Assessment

In order to receive CPE credit for this course, you must a) complete all course content, and b) pass this qualified assessment with 70% or greater.