Itsm Processes In Servicenow

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Understand the Core ITSM Processes in ServiceNow

Last updated 2022-01-10 | 4.1

- Understand Basic ITSM Processes
- Know the basics of ServiceNow

What you'll learn

Understand Basic ITSM Processes
Know the basics of ServiceNow

* Requirements

* An idea about IT companies and Principles would be helpful but is not mandatory

Description

We will be starting from the basics of ServiceNow. So, even if you are not aware of creating records in ServiceNow, its fine. You will learn it.

In this course, core ITSM processes are covered - Incident, Problem, Change, Service Catalogs, CMDB, Knowledge.

Technical concepts of ServiceNow are not discussed in this course. You can look at my SerivceNow Admin course if you are looking for knowledge on Admin activities.

Who this course is for:

  • Those who are starting their career in ServiceNow

Course content

4 sections • 14 lectures

Course Overview 1 lectures

Course Overview Preview 03:22

Basics 3 lectures

ITSM and ITIL Preview 02:45

Get Your Own Developer Instance (PDI) Preview 01:48

Basics of ServiceNow Preview 06:35

Core ITSM Processes 6 lectures

Incident Management Preview 23:31

SLA, OLA, UC Preview 17:02

Problem Management Preview 06:15

Change Management Preview 18:46

CMDB Preview 23:10

Knowledge Management Preview 23:05

Service Catalog 4 lectures

Catalog Items Preview 25:03

Record Producer Preview 11:04

Order Guide Preview 11:16

Workflow Specific to Service Catalog Preview 07:43