Servicenow Administration
Tags: ServiceNow
A Course For Beginners on ServiceNow. Helps in administering ServiceNow and for CSA exam on ServiceNow
Last updated 2022-01-10 | 4.3
- Get knowledge on configuring processes- Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
- Comprehend the Admin activities in ServiceNow
What you'll learn
* Requirements
* An idea about IT companies and Principles would be helpful but is not mandatoryDescription
- Get knowledge on configuring processes
- Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
- Comprehend the Admin activities in ServiceNow
- Understand Basic ITSM Processes
- Understand the Basic User Interface and Navigation in ServiceNow
- Create Tables, Fields, Form Layouts, Views
- Create and Administer Users, Groups and Roles
- Understand Different Types of Dictionaries/Fields
- Import Data into ServiceNow Tables
- Configure Application Menus and Modules
- Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs
- Build Service Catalogs, Record Producers, Order Guides and Workflows
- Create Reports and Dashboards
- Knowledge Management
- Trigger Email Notifications and Events
- Migrate Customizations from one instance to Other through Update Sets
Course content
11 sections • 65 lectures
Introduction Preview 07:13
Video Speed in Udemy Preview 00:41
ServiceNow Basics Preview 09:07
Before working on the tool, we must understand the purpose of the tool. We will be discussing the need for ServiceNow in current market trends.
Useful Links Preview 05:08
Few links will be helpful to gain good grip over ServiceNow tool. This video covers those important links.
Get Your Own Developer Instance (PDI) Preview 01:48
Tables and Records Preview 02:32
Almost everything in ServiceNow is Tables and Records. Will discuss this topic here.
Basic UI Preview 15:35
In this video, we are going to discuss about the basic elements of UI in ServiceNow.
Left Navigation Pane Preview 04:27
All the details about the left navigation pane will be discussed in this video.
UI 15 Vs UI 16 Preview 06:50
Many organizations still use older UI version - UI 15. In this video, we will see how UI 15 looks and how is it different from UI 16.
Forms Preview 13:07
In this video, we will discuss the key things about the Form in the ServiceNow
Lists Preview 14:40
Different features and usage of lists will be discussed in the video.
List V3 Preview 11:46
A new version of List called V3 is discussed in this video session
Views Preview 06:20
Configuring different Form views will be discussed here.
Basics Of UI
This quiz covers the UI related topics
Users And Roles Preview 02:09
Broadly, how many types of users are present in ServiceNow? Check this video to know.
User Administration Preview 16:00
All the admin activities like Creating/Modifying User or Group or Roles are discussed in this video.
LDAP Preview 06:00
In this video, we will discuss the key things which are required to configure LDAP Integration. We will not configure LDAP, but we will see the existing configuration.
Impersonation Preview 04:08
We will discuss Impersonation Feature in this video.
User Administration
User Administration
Create Users, Groups, Roles Assign roles to users only through groups
Tables Preview 09:29
We will create table and understand the attributes that are related to Table Creation.
Fields Preview 20:53
In this video, we will create almost all the different types of fields and discuss the difference between those types.
Dictionaries Preview 06:45
In this video, we will deep dive into the dictionaries by looking into extra attributes of the Dictionary Entries.
Table Schema Preview 04:42
In ServiceNow, many tables are related to each other. We will look into the Schema map to understand these relationships.
Extends Table Preview 11:00
Inheritance concept is used in the tables of ServiceNow. We will discuss this concept in this video.
Unique Identifier Preview 05:14
Concept of Unique identifier will be discussed in this session.
Data Import - 1 Preview 07:51
This is part - 1 of data import in to ServiceNow.
Data Import - 2 Preview 09:19
This is part - 2 of data import in to ServiceNow.
Application Menus Preview 16:28
In this video, we will create Application Menus and Modules.
Tables And Columns
Scripting In SerivceNow Preview 04:19
In this session, we will get introduced with the types of Scripting in ServiceNow.
UI Policies Preview 15:47
This video covers the UI Policies configuration.
Client Script Preview 32:55
This video covers the Client Script configuration.
UI Action Preview 17:11
This video covers the UI Actions configuration.
Business Rules Preview 15:00
This video covers the Business Rules configuration.
Server & Client Objects Preview 01:54
We will discuss the key objects available at Server Side and Client Side.
Core Configurations
Events Preview 08:19
Event Creation and Event Triggering will be discussed in this video.
Email Notifications Preview 14:35
This video covers the Email Notification topic, which involves, creating email notifications & how to trigger these notifications.
Access Controls (ACL's) Preview 16:37
How can we control the access with ACL's? - This video hovers around this topic.
SLA, OLA, UC Preview 17:02
We will first understand the concept of Service Level Agreement(SLA) from the ITIL and then how to create them in the ServiceNow system.
Workflow Preview 25:41
Creating a workflow by using different Activities for a process will be covered in this video.
General Configurations
Catalog Items Preview 25:03
Record Producer Preview 11:04
Order Guide Preview 11:16
Workflow - Specific to Catalog Items Preview 07:43
Knowledge Management Preview 23:05
Knowledge Management is one the key ITSM module. This will be discussed in this video.
Service Catalogs
Reports Preview 11:07
In this video, we will look at reporting feature in ServiceNow & creating, viewing and editing reports.
Share and Schedule Reports Preview 03:32
Homepages And Dashboards Preview 14:26
The reports created can be brought to a dashboard and
Understanding Application Preview 06:21
Tables and Columns Creation Preview 18:30
Import Data Preview 07:49
User Administration Preview 04:48
Record Producer Preview 07:02
Workflow Preview 17:53
Customizations Preview 15:19
Event And Notification Preview 16:07
Final
Please don't take more than 20 minutes to complete the assignment
Update Sets
This course includes:
- 10.5 hours on-demand video
- Access on mobile and TV
- Certificate of completion
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