Behaviour In Business

The Authority Guide to Behaviour in Business: How to Inspire Others and Build Successful Relationships

Last updated 2022-01-10 | 4.4

- explain the psychology behind what really motivates and influences people.
- interpret the best ways to inspire people by working effectively with their behaviour.
- recognise what it is that makes people tick and why they behave they way they do.

What you'll learn

explain the psychology behind what really motivates and influences people.

interpret the best ways to inspire people by working effectively with their behaviour.

recognise what it is that makes people tick and why they behave they way they do.

identify how different situations are perceived and why people react in different ways.

* Requirements

* You should have an interest and understanding of emotional and social intelligence but no prior knowledge and experience is needed to benefit from the course.
* You should be interested in learning how to inspire others and build successful relationships.
* You should be keen to learn techniques to understand how to contribute to your business success.
* You will have a willingness to complete the practical activities to grow and develop your self-awareness and build your relationship skills.

Description

This course is designed to support professionals in business to develop communication skills through understanding and applying knowledge of personality and behaviour in the workplace. It is based upon the book "The Authority Guide to Behaviour in Business: How to Inspire Others and Build Successful Relationships" by Robin Hills (ISBN: 1912300087).

‘The Authority Guides’ is a series of pocket-sized books offering highly practical and accessible guidance on a wide variety of business matters. They are published by independent business publisher SRA Books under the imprint The Authority Guides.

How aware are you of the way that your behaviour impacts you on the way that you build relationships?

Some people are naturally great with other people. However, for most people it takes a dedicated amount of time and energy to build good, powerful business relationships that are authentic and lasting. They are such an integral and necessary part of success, but many people don’t seem to want to put in the work.

Successful and powerful business relationships just don’t happen without dedicated, consistent work.

The course helps you to

Change the way you think about yourself and how you approach situations
Move forward and build your understanding of working with your behaviour at your own pace
Understand how emotional intelligence and social intelligence can help you to make better decisions and build quality relationships

How to inspire others and build successful relationships.

Discover what makes people tick, how they perceive and react to different situations and why they behave the way they do.

This course reveals insights into motivation and how people perceive situations. As it unlocks the secrets of human nature, you'll learn how to inspire top performance, gain trust, win confidence and build lasting relationships - more effectively and with great results.

You are going to get some insights into your social interaction style and how this drives certain behaviours.

By completing this course, you will be able to

explain the psychology behind what really motivates and influences people
interpret the best ways to inspire people by working effectively with their behaviour
recognise what it is that drives and motivates people and why they behave in the ways they do
identify how different situations are perceived and why people react in different ways

The project looks at assessing your social interaction style from your perspective and asks you to compare this with how others view your style. Use the information in this course to look at methods to improve the ways that you use your style and how this impacts upon that way that you build relationships.

Deliverables

An understanding of how you use your emotional and social intelligence to interact with others and build relationships
Insights about the lessons that you can gain from understanding the way your brain works and how this affects your thinking, your empathy and your understanding of situations
An insight into how and why people with different social interaction styles react and behave in the way they do

Resources

Short, sharp, snappy lectures covering all aspects of behaviour in business
Assess your social interaction style exercise
Practical activities to understand behavioural responses yourself and in other people
A series of resource cards to download and keep

Emotional and Social Intelligence underpin successful relationships through and understanding of how you can develop your empathy and your social skills. This course will help you change the way you think about yourself and the way you work with and interact with other people inside and outside of work.

There are five practical activities and three quizzes to help you with your learning.

All PDFs are Section 508 / ADA Accessibility compliant.

All videos are High Definition recorded in 1080p.

All videos have grammatically correct English captions.

Latest Update - December 2021

Who this course is for:

Anyone who is interested in understanding behaviour in business at a personal level, a team level, or and organisational level.

Course content

13 sections • 80 lectures

Introduction 6 lectures

Introduction to Communication Skills: Personality and Behaviour in Business Preview 02:06

Welcome to the course "How to Inspire Others and Build Successful Relationships". This course covers the principles of behaviour in business and how this impacts upon how you work and engage with others.

About this Course on Udemy Preview 03:47

Details about this course on the Udemy platform with information about a competition to encourage you to complete the course.

Introduction to Personality and Behaviour in Business Preview 01:36

This lesson introduces you to "Communication Skills: Personality and Behaviour in Business". It covers why personality and working with behaviour is so important in inspiring others and building successful relationships.

Details About This Course Preview 01:27

A look at some ways that you can get the best out of this course.

Practical Activity - Reflecting on this Personality Course Preview 00:23

Before we start the course, here is a practical activity that encourages you to think about why you are taking the course and what you want to get from it.

Giving and Receiving Feedback Preview 04:05

Giving and receiving feedback is a core competency in communication. If you do it well, it can boost and improve relationships. Often feedback is not delivered appropriately and can be perceived as just being critical.

This lesson looks at issues that can arise through giving and receiving feedback.

An example around the issues of feedback is given within this lesson looking at the Udemy rating system. This course has been attracting low ratings without comments more than my other courses. I wonder why this is happening?

Considering Emotional and Social Intelligence 11 lectures

Why Emotional Intelligence and Social Intelligence are More Significant than IQ Preview 02:04

The perceived wisdom is that cognitive intelligence (IQ) is one of the most important factors for success in work. This lesson suggests that Emotional Intelligence and Social Intelligence are more critical.

Emotional and Social Intelligence at Work Preview 01:40

This lesson covers the role of emotional and social intelligence within the context of work.

Emotional Intelligence as a Series of Abilities Preview 01:14

John Mayer and Peter Salovey, who introduced the concept of emotional intelligence, suggested that it is ability based.

Emotional Intelligence as a Series of Competencies Preview 01:16

Daniel Goleman in his best selling books suggested that emotional intelligence is a series of competences.

Ways of Measuring Emotional Intelligence Preview 06:26

This lesson looks at the various ways that emotional intelligence can be measured through commercially available psychometrics.

What is Social Intelligence? Preview 01:27

This lesson looks beyond the description of social intelligence as "people skills".

The Principles of Social Intelligence Preview 02:10

This lesson covers the four key principles of social intelligence.

The SPACE Formula - A Set Of Behaviours That Make Up Social Intelligence Skills Preview 02:42

In this lesson we look at the set of behaviours that make up social intelligence and social skills giving the SPACE formula.

How Emotional and Social Intelligence are Related Preview 01:33

Professor Howard Gardiner defined a theory of multiple intelligences. Emotional and social intelligence are defined within this theory.

The Definition of Empathy Preview 02:27

This video defines what empathy is giving insights into how important it is in developing social and emotional intelligence.

Empathy vs. Sympathy - The Intelligence in Empathy Preview 03:06

Empathy is a fundamental component of both emotional and social intelligence. There is an intelligence within empathy itself that can be utilised in developing interpersonal relationships.

Human Factors 4 lectures

Introduction to Human Factors Preview 02:23

Human Factors covers a broad number of functions that study people's performance in their work and non-work environments.

Why Considering Human Factors is Useful Preview 01:29

Human Factors helps people to improve their effectiveness and sustain their efforts at work.

When Human Factors Become Useful Preview 01:48

This lesson looks at when Human Factors becomes useful to consider.

The Benefits of Human Factors Preview 03:02

A focused approach to working with Human Factors has a number of benefits.

The Role Of Perception In Personality And Behaviour 10 lectures

Perception - How You Perceive The World Around You Preview 01:54

You respond and make choices based not on absolute reality, but according to how you perceive the world. This lesson introduces perception in more detail.

Sensory Input - Sensing The World Through Your Senses Preview 01:48

This lesson covers how you experience the world through your senses. There are more that the traditional five!

Inattentional Blindness - The Illusion of Attention Preview 03:01

The things that you pay attention to create your perception of reality. You are blind to those things outside of your attention.

Change Blindness - How You Can Be Totally Blind to Subtle Changes Around You Preview 01:55

With change blindness, you don't notice things as they change around you.

How You Filter Information Preview 07:13

Everybody filters information from the outside world through 3 main filters - Deletion, Distortion and Generalisation.

Beliefs, Memories and Values Preview 02:06

This lesson covers how your beliefs, memories and values affect how you perceive and interpret situations.

What is Memory? Preview 02:02

This lesson challenges the view that your memory works like a warehouse of files on a computer hard drive.

Yours is Not the Only Truth Preview 01:05

Everyone has a different perception of reality. Other people's views are no less valid than yours.

Your State, Your Physiology, and Your Behaviour Preview 02:43

This lesson looks at how your emotional state affects your physiology and your behaviour.

Quiz: Test Your Understanding Around Perception

This quiz will test your understanding around the concept of perception.

The Way The Brain Works 4 lectures

The Way The Brain Works Preview 01:19

This section looks at the way that the brain works when building interpersonal relationships.

What Thinking Is All About Preview 04:01

This lesson covers how thinking can help and how it can hinder you in building interpersonal relationships.

What Empathy Is All About Preview 02:51

The way that your brain works with empathy.

The Neuroscience of Empathy Preview 02:05

The strange way that empathy creates and develops us as individuals and the fascinating neuroscience behind this.

The Fundamentals of Communication 9 lectures

Communication and Communication Breakdown Preview 03:08

This lesson looks at communication and how breakdowns in communication can occur.

Elements Of Non-Verbal Communication Preview 01:40

A lot of information is transmitted non-verbally when communication occurs. This lesson covers the non-verbal communication within body language.

Incongruence - When Words And Body Language Don't Match Preview 01:36

Incongruence is when the words used don't match the body language.

Metaphors and Association Preview 01:44

Metaphors and associations come from our experience and we apply them to the life that we know. This lesson explores metaphors and associations in communication.

Building Rapport in Communication and in Relationships Preview 01:29

This lesson looks at what rapport is and why it is important.

The Importance of Listening Preview 08:10

Listening is a key component of good communication. This lesson covers effective listening and poor listening skills.

Barriers to Communication in Leadership Preview 01:56

Indecisive leaders, egotistical leaders and narcissistic leaders can put up barriers to communication through their behaviour.

How Conflict Works in Communication Preview 02:03

Conflict is inevitable in business. How you manage conflict is key to developing good interpersonal relationships.

The Role of Empathy in Conflict Preview 01:40

The most important emotional and social competence in managing conflict is empathy. This lesson looks at ways that you can use empathy effectively.

Practical Activity: Assessing your Social Interaction Style 1 lectures

Practical Activity - Assessing your Social Interaction Style Preview 00:16

This pencil and paper questionnaire gives you a chance to determine your Social Interaction Style.

Behaviour and Social Interaction Styles 7 lectures

The Four Social Interaction Styles Preview 05:12

Social interaction styles consider your preferred pattern of behaviour for a large number of situations. This section looks at the four styles based on assertiveness and emotional control.

The Driver Social Interaction Style Preview 03:12

The Driver Style has a clear idea of their ambitions and goals, as well as the directness and forcefulness to achieve those goals. It also means that people like this will tend to have a competitive attitude, and they will generally follow their own ideas rather than work co-operatively with others.

This lesson reviews the Driver Style with particular reference to team working with some do's and don'ts when working with this style.

The Expressive Social Interaction Style Preview 03:36

The Expressive Style thrives on the attention and approval of other people, and they're more motivated by praise and appreciation than most other types. Despite their outgoing attitude, they're often unwilling to risk causing offence, and they'll often avoid possible confrontations. In other words, while Expressive Style is socially confident, they tend not to be particularly assertive or forceful.

This lesson reviews the Expressive Style with particular reference to team working with some do's and don'ts when working with this style.

The Amiable Social Interaction Style Preview 03:30

The Amiable Style is consistent and reliable in their approach. They prefer to operate in situations that follow established patterns, and to avoid unplanned developments. Because of this, people with the Amiable Style tend to be quite resistant to change, and will take time to adapt to new situations.

This lesson reviews the Amiable Style with particular reference to team working with some do's and don'ts when working with this style.

The Analytical Social Interaction Style Preview 03:34

The Analytical Style likes to have a clear idea of their role, and what's expected of them, so they are far more motivated in situations that are clearly regulated and planned. In general, the Analytical Style is not independent by nature, and will prefer not to be left to make decisions or take actions without the support of others.

This lesson reviews the Analytical Style with particular reference to team working with some do's and don'ts when working with this style.

Tension Between The Social Interaction Styles Preview 02:08

Each style has a unique set of priorities and preferences regarding relationships and tasks, and each prefers to work at its own pace. These can lead to tension.

Quiz: Test Your Knowledge of the Social Interaction Styles

This quiz tests your knowledge of social interaction styles.

How Each Social Interaction Style Reacts to Pressure 7 lectures

Reactions to Pressure Preview 01:43

Each Social Interaction Style reacts to increasing pressure in its own way around using their assertiveness and working with their emotions.

The Driver Social Interaction Style Conflict Responses Preview 01:33

In conflict, the Driver Style will become autocratic. This lesson looks at why and how to work with this style in conflict.

The Expressive Social Interaction Style Conflict Responses Preview 01:55

In conflict, the Expressive Style will attack. This lesson looks at why and how to work with this style in conflict.

The Amiable Social Interaction Style Conflict Responses Preview 01:19

In conflict, the Amiable Style will acquiesce. This lesson looks at why and how to work with this style in conflict.

The Analytical Social Interaction Style Conflict Responses Preview 01:41

In conflict, the Analytical Style will avoid. This lesson looks at why and how to work with this style in conflict.

What Happens With Increasing Pressure Preview 05:15

This lesson covers what happens with the Social Interaction Styles if the pressure continues to increase.

Quiz: The Social Interaction Styles and Their Reactions to Pressure

This quiz will test your understanding of each Social Interaction Styles' reaction to pressure.

Stress Responses of the Social Interaction Styles 11 lectures

Stress Responses of the Social Interaction Styles Preview 02:10

When the sources of stress don't go away, each style moves in a predictable pattern expressing their assertiveness and emotions in unfamiliar ways. This lessons looks at the behaviours of each style under stress.

Stress Response of the Driver Social Interaction Style Preview 02:18

The stress response of the Driver Style is autocratic - avoid - attack - acquiesce.

This lesson looks at how and why these behaviours play out with this style under stress.

Stress Response of the Expressive Social Interaction Style Preview 02:04

The stress response of the Expressive Style is attack - acquiesce - autocratic - avoid.

This lesson looks at how and why these behaviours play out with this style under stress.

Stress Response of the Amiable Social Interaction Style Preview 02:18

The stress response of the Amiable Style is acquiesce - attack - avoid - autocratic.

This lesson looks at how and why these behaviours play out with this style under stress.

Stress Response of the Analytical Social Interaction Style Preview 02:13

The stress response of the Analytical Style is avoid - autocratic - acquiesce - attack.

This lesson looks at how and why these behaviours play out with this style under stress.

Ideal Behaviours for Ideal Interactions Preview 01:50

This lesson contains a set of hints and tips that are useful behaviours for any interaction that are irrespective of your Social Interaction Style.

Practical Activity - Assessing the Social Interaction Style of Others Preview 00:26

This lesson contains a downloadable crib-sheet. You can print as many copies as you like. You are not going to be able to get people that you interact with to complete a questionnaire to determine their Social Interaction Style! This short assessment gives you a way to determine a person's Social Interaction Style by observing various aspects of their body language and the way they talk.

Using this will help you to become more familiar with the Social Interaction Styles in the real world and will give you a strong indicator of this person’s leading Social Interaction Style.

Developing Emotional and Social Skills Preview 02:00

This lesson covers ways to become more emotionally and socially intelligent in your interactions with other people. It takes a lot of hard work and effort!

How the Social Interaction Styles use their Emotional Intelligence Preview 03:07

A few final words to conclude the sections on Social Interaction Styles. In this lesson, we look at how each Social Interaction Style works with their emotional intelligence.

Using your Knowledge and Understanding of Social Interaction Styles Preview 01:23

Now that you have some knowledge of the social interaction styles, this lecture explores the question, "What now?".

Being Flexible with the Social Interaction Styles Preview 05:43

This lecture explores ways that you can become more flexible when engaging with the Social Interaction Styles.

Organisational Culture 5 lectures

What Makes Up An Organisational Structure? Preview 01:45

The structure of an organisation is not fixed. It is an interconnected web of interactions in which everyone plays a role.

How An Organisation's Hierarchy Works Preview 01:56

Within many organisations there exists a definite hierarchy in which a power gradient occurs. The culture is often driven through the leaders' behaviours and their emotional and social intelligence.

Working With Behavioural and Personality Assessments Preview 02:37

This lesson covers the role of well-researched, reliable and validated psychometrics in working with behaviour in business.

Emotional and Social Intelligence in Organisations Preview 02:18

This lesson investigates the way that organisations work to develop emotional and social intelligence and covers how this can be improved for long-term sustainable results.

The Function Of Employee Engagement Preview 02:15

A healthy organisational culture supporting good employee engagement encourages the right focus around behaviour to create the best environment to build successful and powerful relationships.

Practical Activities 2 lectures

Practical Activity - Social Interaction Styles: Taking Action Preview 00:21

This is a practical activity to conclude the course. It requires you to consider what you have learnt about your Social Interaction Style and how you can use this to develop your understanding of yourself.

This will include the reasons and the objectives for taking the course that you set for yourself at the beginning of the course.

Practical Activity - Learning Review about this Personality Course Preview 00:12

This is a practical activity to conclude this personality and behaviour course. It requires you to consider your goals and objectives that you set for yourself at the beginning of the course.