Salesforce 101 Introduction To Salesforce

What is Salesforce? How can you get one of the highest Salaries in the tech industry?

Last updated 2022-01-10 | 4.6

- Know an overview of the products that Salesforce offer
- Understand the Salesforce Certifications and Process
- Know how much money you can get working in Salesforce

What you'll learn

Know an overview of the products that Salesforce offer

Understand the Salesforce Certifications and Process

Know how much money you can get working in Salesforce

* Requirements

* A Windows
* Linux or Mac PC/Laptop with web browser
* Acrobat Reader or other PDF reader

Description

Don't know what Salesforce is?
Use Salesforce but don't know all the products that Salesforce has to offer?
Want to know how much you could learn working with Salesforce products?
Confused by all the Salesforce certifications?

If so, then this is the course for you! This course is for anyone new to Salesforce and wanting to understand what it is and the products Saleforce sells. By the end of the course you will understand the Salesforce cloud services, the Salaries you could achieve working in Salesforce, as well as the certifications available to you and which ones you may wish to start with based on your background. I will also go through a short history of Salesforce to show how it all began and evolved over the years.

You don't need any previous experience with Salesforce.

Who this course is for:

Anyone who has heard of Salesforce and wants to know what it is?
Anyone wanting to know what Salaries you maybe able to get working in Salesforce
Those people wanting to have an overview of the Certifications and which to start first.

Course content

6 sections • 22 lectures

Introduction 4 lectures

Introduction to Salesforce Preview 01:51

Introduction to Salesforce 101 and understanding the scope of this Salesforce introductory course.

What is CRM? Preview 05:01

What is a CRM or Customer Relationship management system and what is the definition?

Udemy Review System Preview 01:37

Salesforce the Company Preview 10:08

A bit of an overview of what Salesforce is as a company and how it's changed over the years.

Salesforce Functional Capability 3 lectures

Marketing, Sales & eCommerce on the Matrix Preview 10:19

A functional capability matrix is a brilliant way to visualise the features available in a system. In this session, I describe the Salesforce functional capability matrix at the first two levels of detail or abstraction for Marketing and Sales & eCommerce features that Salesforce provides.

Service, Communities & Other Services Preview 10:23

In this video, I go into detail on the other domains of Salesforce functional capability: Salesforce Service, Salesforce Communities, IoT and AI, Analytics, App Ecosystem (AppExchange), the core platform, Support and finally Integration/Mulesoft.

A practical use for a functional capability matrix Preview 01:49

This is a short video on how I use a functional capability Matrix to highlight different features on the platform. Features you have purchased, purchased and not used or even the level of maturity of the feature against a competitor to see if Salesforce fits.