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1 week ago Contact Center KnockoutZip Code BingoCall Center MonopolySnakes & LaddersMystery PrizeQuality Scores BaseballAgent Target PracticeGet your call center into a festive moodBreak the IceAre You Listening?TelephoneDo You Remember?Angry and Happy CustomerCan You Draw?Bad Role PlaySay It Again
4 days ago Call center games can be a super-effective way to boost your team’s performance. In this blog post, we’ll outline 21 games you can set up in your contact center to strengthen your team on every front, from generating interest and commitment in staff or increasing motivation, to boosting communication and … See more
2 days ago Bingo* Call center bingo is the same concept as traditional bingo games. Each team … Poker* Each time a rep hits a KPI they get a card. Best poker hand wins at the end of the … Sit Where? Not all office chairs are equal. In my call center, supervisors have different … Pass the [BLANK] For this call center game, you need a trophy. This can be a stuffed … Off the Clock Sports* Reps love to be off the phones. It’s human nature. And setting up a … See full list on expiviausa.com
1. Bingo* Call center bingo is the same concept as traditional bingo games. Each team …
2. Poker* Each time a rep hits a KPI they get a card. Best poker hand wins at the end of the …
3. Sit Where? Not all office chairs are equal. In my call center, supervisors have different …
4. Pass the [BLANK] For this call center game, you need a trophy. This can be a stuffed …
5. Off the Clock Sports* Reps love to be off the phones. It’s human nature. And setting up a …
1 week ago Contact Center Knockout. Contact Center Knockout is a great game to play if … Zip Code Bingo. Call center agents deal with diverse customers from … Call Center Monopoly. For call center monopoly, all you need is a pen and … Snakes & Ladders. For this game, you’ll need a large snakes & ladders … Mystery Prize. Mystery Prize is another cost-effective game that boosts … See full list on fonolo.com
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› Published: Jun 10, 2021
5 days ago Put employees in your customers’ shoes. New processes can be frustrating to your … Gamify critical thinking, collaboration, and alignment. Your goal here is to foster critical … Bridge communication gaps and connect. You want to show customer service agents to … Boost your team members’ listening skills. Teach your team to reduce errors that come from … Customer service training ideas to deal with difficult customers. Teach your team to be … See full list on hiverhq.com
1 week ago WEB Sep 18, 2018 · Learn how to use games to motivate your agents and improve their performance in your contact centre. Find out how to play customer success showoff, …
1 day ago WEB 4. This improvisation game is tailored towards customer service. You divide the team in couples, with group A playing the customers and group B playing the service reps. The …
1 week ago WEB Oct 9, 2014 · 2. The “Postcode Bingo” Game. A game which is easy to play while advisors are taking calls is “buzzword bingo”. However, this game runs the risk of delivering a …
3 days ago WEB Apr 5, 2023 · Using games as part of your contact center sales training process is an effective way to increase productivity and boost KPIs like conversion rate, average order …
1 week ago WEB Aug 8, 2019 · Pyramid. Our reps actually practice this game because it is more talent-based than luck-based. When eligible, a rep comes to the table and gets a stack of Solo cups …
1 week ago WEB Oct 17, 2018 · All call center customer service games should offer a prize for winners, such as an extra day of paid vacation, a gift card or a meal for two. 1. Hangman. The …
1 day ago WEB Mar 10, 2021 · Contact Center Games Remote Agents Love. 1. Trivia Challenge – Set up a lively game of trivia questions and divide agents into teams. They can collaborate to …
4 days ago WEB Jun 3, 2021 · Call Center Games for Training . TELEPHONE. Play the telephone game to test listening, a crucial skill for the agents to communicate efficiently with the customers. …
1 day ago WEB These lunch-and-learns are great for increasing engagement when running focus groups for both advisors and your customers. 12. The Lost at Sea Training Game. One team …
1 week ago WEB Mar 7, 2019 · Read on to learn about six simple games that your call center employees will love. 1. Pass the Ball. This game is reminiscent of a childhood game called “ hot potato …
1 week ago WEB Soft skills: Soft skills like active listening, communication, empathy, and flexibility, are critical for successful customer service. Call center soft skills training can include fun, …
1 week ago WEB Mar 9, 2023 · Here are a few additional reasons why call center agent training is critical: 1. Enhancing agent morale and retention. Improper training is one of the top reasons for …
6 days ago WEB Games for Contact Centre Training. 8. Hangman. Once again, this is a call centre spin on the classic game and, according to Andrew Wood, Managing Director at Trainer Bubble, …
2 days ago WEB 6 days ago · Call center optimization is the systematic process of refining and enhancing the performance of call center operations to maximize efficiency, effectiveness and …
2 days ago WEB 6 days ago · Step 2: Make sure you have a budget of $500-$13,000 to start a call center. Once you decide on the type of virtual call center you want to run, the next step is …
1 week ago WEB These induction games for new employees are great activities for induction ice breakers. 1. Play the ‘two truths, one lie’ game to get the conversation moving. I usually do the …