Jira Service Desk 4 Small Business And Beyond

Tags: JIRA

Fast track to setup your Service Desk from scratch with real JIRA experts

Last updated 2022-01-10 | 3.8

- Create great Customer Service Desk experience in order to assist your customers and capture their feedback through a custom portal or via email
- Configure powerful Help Desk in order to manage common requests submitted through a custom portal or via email: like employee onboarding tasks
- purchase requests
- travel requests
- etc.
- Setup you JIRA Service Desk leveraging the core ITIL processes and key support capabilities.

What you'll learn

Create great Customer Service Desk experience in order to assist your customers and capture their feedback through a custom portal or via email

Configure powerful Help Desk in order to manage common requests submitted through a custom portal or via email: like employee onboarding tasks

purchase requests

travel requests

etc.

Setup you JIRA Service Desk leveraging the core ITIL processes and key support capabilities.

Setup JIRA Service Desk on Cloud and on Premise

Use JIRA Service Desk specific functions like

SLA's

Automations

Queues and KB

* Requirements

* There are no preconditions
* this course includes tips & tricks for use immediately JIRA Service Desk

Description

In this course you are going to learn how to setup, configure and use a JIRA Service Desk.

Mastering basic knowledge about JIRA Service Desk, you'll be able to create and adapt your Service Desk or Help Desk needs: in other words, your first support line.

At the end of this path you'll have more than one Service Desk ready to use. In the last section, we'll give you a big example covering all the concepts introduced during the lectures.

Our target cover both IT and non-IT department, like Legal, HR or Governance. In our experience, not only IT department may benefit from Service Desk. For example, HR department can manage their main processes like recruiting, switch of duties, dismissal or retirement, etc.

Don't worry if you are not familiar with software installations, you can start with the cloud solution!

Who this course is for:

IT Department that needs to handle incidents and changes with built-in ITSM workflows that increase your teams' efficiency and integrate seamlessly with existing JIRA projects.
Non-IT Department (like HR, Governance, etc) that want manage employee onboarding tasks, purchase requests and other common requests submitted through a custom portal or via email.
All those who have to assist customers and capture their feedback through a custom portal or via email.
Who wants to fast learn how JIRA Service Desk works.