Servicenow System Administration From 0 To Hero

Tags: ServiceNow

Complete beginner's guide for introduction to ServiceNow Administration -New York build

Last updated 2022-01-10 | 4.8

- ServiceNow basics and how it works
- User Interface
- How to create and manage an Application

What you'll learn

ServiceNow basics and how it works

User Interface

How to create and manage an Application

Manage Users and Groups

Manage Forms

Configure SLAs

Manage Service Catalog

Configure Dashboard and Widgets

Manage Knowledge Base

Roles and ACLs

* Requirements

* Fast internet connection
* Desire to learn
* Basic ITIL knowledge would help but is not mandatory

Description

Hi there,

If you are curious to learn about the basics of ServiceNow or you are already working with the tool but need a refreshment, this is the course for you.

Why this one?

This course is complete, it has information about all the ServiceNow topics.
Duration is perfect - not too fast, not too boring.
Built from a real use case
Includes theory lectures and demonstrations for the same
Quizzes and assignments at the end of each section.
Engaging instructor (that's me) ready to answer your questions.

When to purchase this course?

You are starting your IT career
You need a refreshment.
You want to explore a new platform
Rainy outside?!

ServiceNow is rapidly growing and expanding its network, don't be left behind and start learning SNOW.

Who this course is for:

New ServiceNow users
ServiceNow Administrators
ServiceNow Developers
People who are looking for ServiceNow System Administrator Certification

Course content

12 sections • 82 lectures

Introduction to ServiceNow 3 lectures

What is ServiceNow? Preview 02:19

Why ServiceNow? Preview 02:37

ServiceNow - User Interface 6 lectures

Get your ServiceNow Instance Preview 03:18

Exploring the User Interface Preview 03:21

Configure the Banner Preview 01:44

User Interface Quiz

UI - Assignment

In this assignment you will have to obtain a ServiceNow instance and the configure its banner with your own text/picture.

Application Management 16 lectures

Intro - Application Management Preview 01:41

Creating a Table Preview 04:22

Configuring Forms Design Preview 03:13

Configuring Form Layout Preview 03:15

Configuring Related Lists and Views Preview 04:05

Editing the Lists View Preview 02:05

Working with Filters Preview 06:29

About Application Development Preview 04:20

Creating a Custom Application using Application Studio Demo Preview 05:05

Application Settings Preview 02:45

Configuring and Managing Applications Quiz

Application Management - Assignment

In this assignment you will create and extend a table, configure the incident form design and layout. You will also edit the related lists, apply filters on an existing list and lastly create an application and play with its settings.