Sap Customer Service Cssm Service Management Module

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts

Last updated 2022-01-10 | 4.4

- How to work with and create Repair Orders
- Service Orders
- Service Contracts
- and Notifications
- Learn the use and functionality of Equipment
- Serialization Profiles
- Functional Locations
- and Task Lists
- Master the business process flows for Service Contracts
- In-House Repairs
- and Field Service

What you'll learn

How to work with and create Repair Orders

Service Orders

Service Contracts

and Notifications

Learn the use and functionality of Equipment

Serialization Profiles

Functional Locations

and Task Lists

Master the business process flows for Service Contracts

In-House Repairs

and Field Service

Recognize the purpose of Resource Related Billing and associated configuration

Learn how time and materials are planned and costed on Service Orders

* Requirements

* Familiarity with SAP SD is helpful but not required

Description

If you want to expand your SD skill set or learn a little know yet frequently in demand SAP module then this is the place. In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service. We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing. Learn from someone who actually implements customer service at client sites every day. Includes links to config guide and relevant SAP help.