Business English Communication

Tags: Business Communication

Improve your English for Professional Success

Last updated 2022-01-10 | 3.9

- Communicate at work in English
- Use polite language correctly

What you'll learn

Communicate at work in English

Use polite language correctly

* Requirements

* Computer with audio and video
* Intermediate English Level

Description

You need strong language and communication skills to succeed in the English-speaking workplace. This course helps you build those skills and start on your path to professional success.

In the Business English course, you will find video lessons, quizzes, exercises, and resources to help you work in an English-speaking company or use English at work. The lessons are for engineers, accountants, teachers, nurses, or any professionals that require English language skills.

You will learn language functions for work, helping you give advice, share your opinion, ask for help, give instructions, and much more. You will also consider how cultural differences affect workplace communication, which will help you communicate with your co-workers and clients.

You also need the language skills to help your professional speaking, writing, listening, and reading. Video lessons look at key grammar and vocabulary while giving you quizzes and exercises to practice. Each language explanation is in the context of a business environment. By developing these language skills, you will be able to better communicate in English in a professional way.

Strong English language skills are crucial to communicate effectively at work. This course is your chance to build those skills today. Get started developing your business English, and tear down those barriers to professional success!

Who this course is for:

English language learners

Course content

11 sections • 53 lectures

Course Introduction 3 lectures

Introduction Preview 03:42

Diagnostic Test

Start with this test. When finished, you can see the areas of the course where you should focus your attention.

Business Communication Tips Preview 07:06

Business Communication 9 lectures

Advice Preview 03:39

Learn to give and receive advice at work.

Language for Advice
Strong and Soft Advice

Quiz -- Advice

Check your understanding of the language for giving and receiving advice.

Opinions Preview 04:31

Learn to give and receive opinions with co-workers, customers, and bosses.

Giving Opinions
Asking for Opinions
Agreeing
Disagreeing

Quiz -- Opinions

Practice language and polite communication when giving and receiving opinions.

Requests and Offers Preview 04:23

Understand how you can politely request or offer things in the workplace.

Giving Requests
Accepting Requests
Declining Requests

Quiz -- Requests and Offers

Practice your ability to give requests and offers at work.

Instructions Preview 04:59

Learn how to give and recive instructions at work.

Starting Instructions
Imperative Verbs
Transitions and Examples
Concluding Instructions

Giving Instructions Assignment

Practice your ability to give instructions in English.

Invitations Preview 06:23

Learn to give and receive invitations with co-workers and clients.

Giving Invitations
Accepting Invitations
Declining Invitations

Communicating with Others 7 lectures

Section Introduction Preview 01:06

Polite Language Preview 07:31

Improve your ability to use polite language with customers and co-workers.

Names vs. Ideas
Being Specific
Making People Feel Stupid

Quiz -- Polite Language

Practice your understanding of the difference between polite and impolite language. Decide which word or phrase is more polite.

Feedback in the Workplace Preview 12:03

Teamwork Preview 08:12

Conflict in the Workplace Preview 10:52

Learn to manage conflict in the workplace with language and strategies.

Small Talk Preview 10:14

Build a stronger ability to hold effective conversations with others.

Topics of Conversation
Using Open-Ended Questions
Continuing Conversations
Ending Conversations

Speaking Professionally 6 lectures

Pronunciation Preview 05:33

Learn the key pronunciation areas you need to work on to improve your English speaking.

Hesitations and Fillers Preview 04:49

See strategies for avoiding hesitations and filler words when speaking

Stress and Emphasis Preview 05:04

Learn how to use stress and emphasis to improve your public speaking.

Speaking Practice

Practice your speaking in English by recording the audio of your answer.

Telephone Skills Preview 07:09

Improve your communication when using the telephone.

Calling Someone
Answering the Phone
Leaving a Message
Voicemail

Leaving a Voicemail Preview 05:22

In this video lecture, you will learn how to leave a voicemail in English. This includes using a template and specific phrases so you don't need to think about what to say when it comes time to leave the voicemail.

Presentation Skills 3 lectures

Starting a Presentation Preview 04:46

Learn the language and strategies for your presentation introductions. This video shows you how to introduce yourself, explain the presentation, and give the key details. By the time you are done this lesson, you will be ready to deliver great introductions.

Closing a Presentation Preview 03:04

Learn to finish your presentation effectively with language and strategies to help you.

Answering Presentation Questions Preview 04:54

Answering questions at the end of a presentation can be challenging. This video lesson gives you language and strategies to succeed in this part of your presentation.

Listening in the Workplace 4 lectures

Reduced Speech Preview 09:46

See the language English speakers use when they talk quickly.

Showing Understanding Preview 07:53

Develop some techniques for situations when you don't understand someone.

Active Listening Preview 05:53

Learn to be a better and politer listener.

Listening Practice Preview 06:51

See some tips for practicing your listening.

Business Writing 8 lectures

Grammar for Professionals Preview 09:02

Learn the key grammar topics you need to improve to communicate better at work.

Business Writing Preview 11:25

Write better with these strategies and techniques.

Formal vs. Informal Writing
Writing Style
Visual Techniques

Quiz -- Business Writing

Practice your business writing skills.

Writing Structure Preview 13:45

Learn the basics of writing in English and see the most common language mistakes made in writing

Business Writing Language Preview 08:20

Formal Business Writing Preview 07:54

Sample -- Formal Email Preview 05:52

In this video, you can see a sample email that has language that is too formal. Watch your instructor remove jargon, cliches, and complicated language.

The Writing Process Preview 07:53

Learn how to use the writing process to improve your emails, reports, and other professional communication

Email Communication 9 lectures

Preparing Your Emails Preview 09:56

Learn the language and strategies you need before you start writing your emails. Improve your communication with your co-workers and customers with this lesson.