Professional Email Writing X
Tags: Email Etiquette
EXERCISES in Writing Clear, Respectful Messages that Get Things Done at Work
Last updated 2022-01-10 | 4.6
- Write messages that drive action and improve decision-making- Improve organization and clarity of writing
- Chunk and label the most important content
What you'll learn
* Requirements
* A desire to improve business writing and save time.Description
***ACTIVITY-BASED TRAINING***
Training requires practice to ensure implementation. Not just watching videos. This ALL-NEW training includes a workbook and multiple practical exercises to understand and put the techniques to use.
In email...
✅ We must write what the reader NEEDS to know. Not what we WANT to say.
✅ We are not having a conversation. We are getting things done.
✅ We must avoid the costly Ping-Pong Effect through clear writing.
Make your emails stand out; get your emails read; get things done.
This interactive and informative training will keep you engaged from start to finish. You will learn to write email messages that communicate clearly and drive employee and project action items. The techniques will also help you avoid the costly back-and-forth correspondence that commonly occurs from unclear or inappropriate messages.
You will be able to implement the skills and impress your boss and coworkers the very next time you write an e-mail.
TOPICS
→ Writing with a clear purpose in mind
→ Making action items stand out
→ Determining when to use a direct vs. indirect writing approach
→ Enabling the reader to respond easily
→ Writing a meaningful, specific subject line
→ Including the appropriate level of detail
→ Striking a respectful tone
"A good writer works hard so the reader doesn't have to." Richard Lauchman
Who this course is for:
- Individual contributors and managers who want to increase efficiency and communicate more effectively at work
Course content
8 sections • 14 lectures
Welcome and Course Introduction Preview 01:46
Download this PDF for follow along and complete the exercises. It can be printed or used as a "fillable" PDF.
Tailor content, format, style, and tone to the audience Preview 03:33
Understanding how your writing purpose and audience dictate the content, format, style, and tone.
Choose a Writing Format - One Size Doesn't Fit All Preview 03:17
This lecture addresses how we should choose a writing format based on our purpose and audience. The first format covered is called the PAPER format, which is direct, action-oriented approach to writing. This format is useful for managing projects and getting things done at work.
The PAPER Exercise - Explained Preview 02:59
Exercise Answer
The Build-A-Case, Persuasive Format for Writing Preview 03:12
This lecture provides an approach to convince an audience to take action or accept a proposal. The format explained also works well for troubleshooting issues.
Which format would you use?
Apply the format to the scenario.
Chunking and Labeling Content Preview 05:31
How to ensure your writing is clear and able to be scanned.
EXERCISE Answer Preview 01:05
Contentious Emails and Misinterpretations of Tone Preview 04:06
Understanding tone in email
Exercise - TONE in email
Ensuring a respectful tone in writing
Main Topic: Action Structure Preview 02:10
Subject Line Quiz to Test Understanding
Determine which answer meets the criteria for an effective subject line.
Final Exercise: Application Scenario
Rewriting an email for clarity and action.