Business Emails

How to write emails that get results. How to write emails that build better working relationships.

Last updated 2022-01-10 | 4.5

- Write punchier
- more powerful emails every time
- Contribute to a positive workplace culture through email
- Never write an embarrassing or ineffective email ever again

What you'll learn

Write punchier

more powerful emails every time

Contribute to a positive workplace culture through email

Never write an embarrassing or ineffective email ever again

Save time and eliminate stress when writing your next email

Apply simple layout tricks to adapt your emails for readers on mobile

Avoid accusations of bullying

back-covering and discrimination in your emails

* Requirements

* You should be using email most days as part of your work

Description

Do you worry your emails aren't having the impact you'd like?

Do you often have to chase people to respond to your emails?

Would you like to save time when writing emails?

Want to know how to get your message across in an email clearly, concisely and compellingly?

From one of Udemy's top writing instructors comes this short, sharp course on email etiquette. In it you'll discover how to:

- follow a proven formula for structuring effective emails

- write for international readers by understanding a key principle of intercultural communication

- strike the right tone of voice and level of formality

- get a desired response from your reader by following a key golden rule when crafting any email

- adapt your emails to reflect the switch from desktop to mobile

- maintain a positive workplace culture through email

- avoid accusations of bullying, back-covering and discrimination in your emails

- craft a subject line that maximises your chances of your email being read

- create an out of office reply that will empower your team to handle things smoothly while you're away

- proofread your email effectively to avoid those embarrassing howlers

You'll also get a downloadable coursebook, including a 7-point checklist to print out and keep by your desk so you never write an ineffective email ever again.

So stop stressing over what to say and how to say it.

Enrol now to make your very next email as punchy, powerful and persuasive as possible.

Who this course is for:

A recent graduate who's new to the workplace
A manager seeking to build a positive team culture
An experienced professional who wants to write more persuasive emails
This course is NOT aimed at people writing sales or direct marketing emails

Course content

6 sections • 36 lectures

Welcome to the course! 2 lectures

Is this course for you? Preview 02:12

Before you sign up, please take a moment to find out more about what this course on email etiquette covers.

Course ebook Preview 00:08

Download this ebook to refer to as you work your way through the course - includes a handy email checklist to keep by your desk!

What to say in an email - and how to say it 12 lectures

Pre-quiz: what to say in an email and how to say it Preview 00:32

Prepare for this section on what to say in an email - and how to say it.

International team? Cultural considerations when writing emails Preview 04:19

How to write effective emails for UK and US readers.

SCRAP - how to structure your email Preview 03:03

Use this proven formula to outline your next email.

Exercise: apply the SCRAP formula to this real-life email (15 mins) Preview 01:22

Your chance to try out the Situation, Complication, Resolution, Action, Politeness structure.

Exercise answer: apply the SCRAP formula to this real-life email Preview 00:21

My proposed solution to the previous exercise.

NEW: Email template for SCRAP Preview 03:29

A SCRAP template with suggested wording.

How to write clearly with the rule of one Preview 02:15

How to minimise the need to chase by writing an email that gets the response you want.

NEW: How to reply to a confusing email Preview 04:22

A simple structure for writing a clear, succinct response to a confusing email.

NEW: Email template for TIC Preview 02:12

A TIC template with suggested wording.

Layout tips for better emails Preview 02:33

How to write an email that's easy on your recipient's eye - so they want to read what you have to say!

Email content

Test your understanding of the what, how and when of getting your message across.

What to say and how to say it: key points to remember Preview 00:17

A quick reminder of what you've learned in this section on what to say in your emails - and how to say it.

When to say it by email (and when not to) 6 lectures

Pre-quiz: when to email (and when not to) Preview 00:30

Prepare for this section by answering some questions about when to email and when not to.

Things you should never say in an email Preview 02:39

What not to say in an email.

When to email - and when not to Preview 04:20

Sometimes meeting face-to-face or picking up the phone are better alternatives to email. Here's when to use them.

How long should you take to reply to every email? Preview 05:34

How to respond by email in a timely and thoughtful way.

When to say it by email (and when not to)

Test your understanding of sending timely and appropriate emails

When to email - and when not to: key points to remember Preview 00:21

A quick reminder of what you've learned on this section on when and when not to email.

Email greetings, sign-offs, signatures and subject lines 6 lectures

Pre-quiz: email greetings, sign-offs, signatures and subject lines Preview 00:30

Prepare for this section on writing effective greetings, sign-offs, signatures and email subject lines.

Email greetings - how to address your recipient politely and professionally Preview 03:04

How to greet someone in an email.

Email sign-offs and signatures - how to end politely and professionally Preview 03:54

The most professional email sign-offs to use in business.

How to write a compelling subject line Preview 02:57

Tips for effective subject lines - to increase your chances of your recipient opening your email.

Test your knowledge of greetings, sign-offs and subject lines

Greetings, sign-offs, signatures and subject lines: key points to remember Preview 00:20

A quick reminder of what you've learned in this section on email greetings, sign-offs, signatures and subject lines.

More email best practices 8 lectures

Pre-quiz: more email best practices Preview 00:33

Prepare for this section on other aspects of email best practice.

Urgent emails: when to flag them as important or high priority (and when not to) Preview 02:50

Best practice for flagging an email as urgent or high-priority.

How to use the 'To' field, 'Cc', 'Bcc' and 'Reply all' Preview 06:39

All about cc, bcc and reply all: how to avoid email embarrassment (and accusations of bullying).

Best practice for sending attachments Preview 02:27

How to send an email attachment without making life difficult for your recipient.

How to write a helpful out of office message Preview 02:31

Best practice for writing an out-of-office reply.

Proofreading your email - including the one thing you must ALWAYS check! Preview 02:52

How to proofread an email like a pro.

Test your knowledge of email best practices

Email best practice: key points to remember Preview 00:38

A quick reminder of what you've learned in this section on email best practice.

Final thoughts 2 lectures

Download your course certificate Preview 01:59

Here's how to get your course certificate

Bonus lecture: special offers on my other courses Preview 00:52

Learn to write like a leader with these great deals on my other Udemy courses.