Business Writing Improve Your Emails Instantly

What goes in each part of an email. How to write clearly and directly. Strategies to communicate in negative situations.

Last updated 2022-01-10 | 4.6

- Structure a professional email with salutation
- opening
- body
- and closing.
- Decrease miscommunications by using simple
- conversational language.
- Turn negative messages into neutral or positive ones.

What you'll learn

Structure a professional email with salutation
opening
body
and closing.
Decrease miscommunications by using simple
conversational language.
Turn negative messages into neutral or positive ones.
Simplify confusing messages using direct and clear language.
Identify common mistakes in emails and learn to avoid them
How to adjust the level of formality according to your audience
How to mitigate negative communication using neutral and passive language

* Requirements

* None

Description

Welcome to the course Business Writing: Improve Your Emails Instantly!

Learn Business Communication Skills, focused on Business Email Writing Skills.


You will learn to get the most out of your email communication by writing simple and direct emails with purpose.


I have worked in sales, customer support, and customer engagement roles in global organizations such as AIESEC and EcoVadis.


I have developed this course to be completely based on examples, not only of what you should be doing, but also of what you should be watching out to avoid in your writing.


Using this very hands-on learning strategy, you will quickly learn to identify and to improve your emails instantly.


By the end of this course, you will know:

  • The do’s and don’ts in professional emails;

  • How to structure an email with salutation, opening, body and closing;

  • How to decrease miscommunications by using simple, conversational language;

  • How to avoid common mistakes and sound more professional;

  • Strategies of how to communicate in negative situations to turn them around.


Thank you!


Course Image by Gerd Altmann from Pixabay

Who this course is for:

  • Professionals that deal with email on a regular basis
  • Business Professionals
  • Customer success managers
  • Sales representatives
  • Customer Support
  • Managers
  • Team Leaders

Course content

6 sections • 22 lectures

What You’re Going to Learn Preview 01:12

Read Before Proceeding Preview 00:59

Parts on an Email: The Building Blocks Preview 00:35

Subject Line: First Impressions Last Preview 03:49

Salutation: Gauging formality Preview 05:33

Opening: Lead and Empathize Preview 01:24

Body: This Is What You Came For Preview 07:17

Closing: What’s your ask? Preview 02:18

Closing Greeting Preview 00:23

Put your Knowledge into Practice! Preview 02:22

Keep it Simple Preview 02:19

Concise Wording: Why So Long? Preview 02:33

Redundant Words: No Fillers Preview 01:25

Precise Verbs: What Do You Really Mean? Preview 02:08

Positive Wording: A Different Perspective Preview 03:21

Passive Language: No Need to Blame Preview 01:19

How to use Carbon Copy (CC) and Blind Carbon Copy (BCC) Preview 02:54

Sent the email by mistake? Enable the option to recall it Preview 01:01

Incorporate Video! Preview 01:25

No response? How to Follow Up Preview 00:50

Questions? Please reach out! Preview 00:27

Thank you! Preview 00:20