Digital Banking Masterclass
Tags: Banking
A complete introduction into digital banking with 3+ hours of videos, assignments, artifacts and quizzes.
Last updated 2022-01-10 | 4.3
- Understand how digital banking works- Explore digital banking systems architecture
- Master digital banking channels and functionality
What you'll learn
* Requirements
* No pre-requisites* although some familiarity with basic business concepts is useful
Description
- Understand how digital banking works
- Explore digital banking systems architecture
- Master digital banking channels and functionality
- Understand how banking works
- Understand the 3 layers of digital banking architecture
- Discover why liquidity is so important in banking
- Learn more about the 4 types of digital banks
- Explore why digital banking really matters
- Understand why banks don't need branches anymore
- Learn the 10 sublayers of digital banking architecture
- Know more about the 4 key digital banking channels
- Learn about digital banking using wearables
- Learn about digital banking using web
- Learn about digital banking using mobile apps
- Learn about digital banking using chatbots
- Understand the 7 key digital banking customer journeys
- Learn about digital onboarding
- Understand digital onboarding systems flows
- Learn about digital account management
- Understand account management systems flows
- Learn about digital payments
- Understand digital payments systems flows
- Learn about digital cards management
- Understand digital cards management systems flows
- Learn about digital support
- Understand digital support systems flows
- Learn about digital marketplaces
- Understand digital marketplace flows
Course content
5 sections • 34 lectures
Course Introduction Preview 05:48
In this lecture, I'll introduce myself, explain more about digital banking and how understanding digital banking can help you open up new career opportunities.
Your First Activity Preview 01:06
What is Banking? Preview 06:31
In this lecture, I'll discuss the fundamentals and core concepts of banking.
What is Digital Banking? Preview 05:27
In this lecture I'll introduce digital banking, including a simple definition, and explain why customers and banks find it so valuable.
Banking & Digital Banking
Ready...set...go! Time to test your knowledge of banking and digital banking. Good luck!
Digital Banking Systems Architecture Preview 08:07
In this lecture I'll take you through the conceptual systems architecture of digital banking, including the 3 layers and 10 sublayers that are normally found in digital banking.
Digital Banking Systems Architecture
Ready...set...go! Time to test your knowledge of digital banking systems architecture. Good luck!
Why is Digital Banking so Important? Preview 07:41
In this lecture you'll discover why digital banking has become so embedded in the lives of banking customers, globally.
Why Won't Customers Set Foot in Branches Again? Preview 04:51
In this lecture I'll answer a common question that comes up in digital banking - will customers ever need to use branches again?
Why is Digital Banking so Important & The Future of Branches
Ready...set...go! Time to test your knowledge of why digital banking is so important and the future of branches. Good luck!
Introduction Preview 01:36
In this lecture I'll introduce the key learnings around digital banking channels we'll be covering off in this section of the course.
Wearables Preview 08:20
In this lecture I'll explore wearables technology and how this is increasingly being used by digital banks to connect their customers to their banking.
Web Preview 08:55
In this lecture I'll explore web banking and how this was the foundational digital banking channel for other channels like mobile, wearables and chat to follow.
Wearables & Web
Ready...set...go! Time to test your knowledge of digital banking channels - specifically Wearables and Web. Good luck!
Mobile Preview 08:29
In this lecture I'll explore mobile banking and cover the benefits, and some of the challenges with mobile.
Technology Company Fabulous at Banking
In this assignment, you will spend some time understanding Bank of America's CEO's views around digital banking.
Chat Preview 08:49
In this lecture I'll explore chatbots and cover the benefits, and some of the challenges with chat.
Mobile & Chat
Ready...set...go! Time to test your knowledge of digital banking channels - specifically Mobile & Chat. Good luck!
Introduction Preview 01:15
In this lecture I'll introduce the key learnings around digital banking functionality we'll be covering off in this section of the course.
Onboarding Preview 08:14
In this lecture I'll explore how customers can signup to a bank and open an account using digital channels.
Account Management Preview 06:27
In this lecture I'll explore how customers can manage their accounts, including viewing account information and transactions, using digital channels.
Onboarding & Account Management
Ready...set...go! Time to test your knowledge of digital banking functionality - specifically Onboarding & Account Management. Good luck!
Payments Preview 07:40
In this lecture I'll explore how customers can make payments using digital channels.
Payments
Ready...set...go! Time to test your knowledge of digital banking functionality - specifically Payments. Good luck!
Cards Management Preview 05:45
In this lecture I'll explore how customers can manage their debit and credit cards using digital channels.
Account Opening Preview 06:23
In this lecture I'll explore how customers can open an account using digital channels.
Cards Management & Account Opening
Ready...set...go! Time to test your knowledge of digital banking functionality - specifically Cards Management & Account Opening. Good luck!
Support Preview 03:13
In this lecture I'll explore how customers can access support, and be guided on how to do their banking, using digital channels.
Support
Ready...set...go! Time to test your knowledge of digital banking functionality - specifically Support. Good luck!
Marketplaces - Introduction Preview 06:25
In this lecture I'll introduce the concept of marketplaces, and why marketplaces is increasingly becoming a focus point for immersive digital experience for banks.
Marketplaces - Functionality Preview 05:32
In this lecture I'll explore how marketplaces functionality works.
Marketplaces
Ready...set...go! Time to test your knowledge of digital banking functionality - specifically Marketplaces. Good luck!
Evaluating Mox Bank
In this assignment you will explore the features and functionality of Mox Bank to inform a senior executive and board at First Star Bank, in Hong Kong.
Bonus Lecture Preview 00:02
In this bonus lecture, I provide additional resources that will help you progress your learning.
This course includes:
- 2 hours on-demand video
- Access on mobile and TV
- Certificate of completion
Related Courses
Recent Posts
Online Courses For Nail Techs
If you’re interested in starting a career as a nail tech or just simply want to advance your skills but don’t necessarily have the time ...Read more
Can you learn a foreign language through online courses?
You gave it a try before and couldn’t get any productive results towards learning a foreign language or you have been at a job for ...Read more
Four Benefits Of Event Management Course
Event Management is a professional field that involves conceiving, ideating, planning, budgeting, organizing, and executing the event. The target audience is not only engaged but ...Read more
Strategies to Improve Learning Retention at Work
Human beings are not perfect, and neither is the brain. It tends to forget what it learned without properly linking with other information. Especially for ...Read more
Sport psychology career overview: Learn about the main points
Sportspeople are physically fit, but what about their mental health? Are they mentally fit as well? After all, they are humans. They face their fears, ...Read more
