Conflict Resolution And De Escalation

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with other people

Last updated 2022-01-10 | 4.5

- You'll learn how to effectively address and de-escalate conflicts
- using appropriate techniques to deal with the person's emotions or complaints
- You'll learn how to properly analyze people's rules and how to avoid breaking them
- avoiding future conflicts
- You'll learn how to mediate tense situations between third parties
- evaluating both positions impartially

What you'll learn

You'll learn how to effectively address and de-escalate conflicts

using appropriate techniques to deal with the person's emotions or complaints

You'll learn how to properly analyze people's rules and how to avoid breaking them

avoiding future conflicts

You'll learn how to mediate tense situations between third parties

evaluating both positions impartially

You'll learn how to avoid the common traps in terms of conflicts

which can actually make a conflict worse

* Requirements

* You don't need any prior knowledge (naturally
* social skills knowledge helps
* but is NOT required)

Description

MULTIPLE CONFLICTS, ONE SINGLE CONFLICT

Conflict is something present in our lives.

Conflicts may occur big and small, in our personal or professional lives, and for multiple reasons.

But despite these reasons, one thing is true - and a constant.

Knowing how to solve conflicts is crucial.

This is what we will explore in this course.

WHY THIS COURSE?

Naturally, you will find multiple courses on social skills.

So... why this one?

Easy. Because it's the most complete one out there.

I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:

Conflicts with co-workers that are competing in terms of workload or credit;
Conflicts with other executives to obtain support for key initiatives;
Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;
And many others;

What this mean in practice is that I know the techniques that disarm people. That get people to talk. That make people feel safe to voice their concerns. That reveal the source of conflicts. That make adversaries create alliances.

And many other use cases. You see where I'm going with this.

For years, I've been leveraging exclusive, proprietary techniques.

Now it's time I share some of them with you.

COURSE STRUCTURE

This short course will walk you through some core techniques for conflict resolution, especially if you're leading a team, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.

The course has three major components:
- The Diagnostic (how to assess what type of conflict you have on your hands, and what rules were broken that led to it);
- The Techniques (techniques to use to de-escalate the situation including empathy, understanding, respect, guiding towards implementation, and others);
- The Traps (traps to avoid that can escalate the situation or cause a misalignment of expectations later);

Not only is it a conflict resolution course, it's also, in many ways a social skills course in general, which means you will be able to transplant many of these techniques from this context to other areas of life (relationships, family, friends, and others).

LET ME TELL YOU... EVERYTHING

Some people - including me - love to know what they're getting in a package.

And by this, I mean, EVERYTHING that is in the package.

So, here is a list of everything that this course covers:

You'll learn how to diagnose the type of conflict that you have on your hands (a "hot" conflict versus a "cold" conflict) - as well as which tools to use for either case;
You'll learn about the types of personal rules that, when broken, cause conflicts (people being disrespected, offended, or others), as well as how to avoid breaking them in the future;
You'll learn how to show respect and understanding with the other side, which makes them identify more with you and drop their guard, becoming more persuadable;
You'll learn how to comfort and support someone that has heightened emotions, helping them effectively transition from emotion to logic;
You'll learn how to leverage mediation and diplomacy when there is a conflict between two other parties and you are in the middle - and how to effectively perform that mediation without offending either side;
You'll learn when to leverage personal boundaries to prevent negative behavior by others, as well as how it can prevent bigger conflicts later on;
You'll learn how to leverage the principle of implementation intention to make the other side focus on a solution to the problem instead of continuing to focus on negativity;
You'll learn about what usual misalignment traps you can fall into (having different expectations, interpretations, others) and how to address them;
You'll learn about what usual escalation traps there are (disrespecting someone, not paying attention, others) and how to address them;