Mastering Conflict Management And Resolution At Work

Discover what happens to you in conflict, use tools to resolve any conflict, and strengthen your relationships

Last updated 2022-01-10 | 4.4

- Define conflict and identify your conflict handling style
- Use strategies to manage your defensiveness
- Tools to help you resolve any conflict and remain calm in heated arguments

What you'll learn

Define conflict and identify your conflict handling style

Use strategies to manage your defensiveness

Tools to help you resolve any conflict and remain calm in heated arguments

Methods for recovering from conflict

rebuilding trust

forgiving

and apologizing

* Requirements

* There are no requirements for this course. Everyone has had a conflict with someone. You will reflect on your past experiences with conflict in this course.

Description

National Association of State Boards of Accountancy (NASBA)

NASBA CPE credits: 2.0

Recommended NASBA field of study: Personal Development

Program level: Basic

To earn NASBA CPE credits:

Complete all videos
Score 70% or higher on final exam

Glossary: Find PDF attached to the first lecture of this course.

Completion to obtain CPE should be accomplished a year after purchase date.

If you undertake this course for NASBA CPE credits, please complete the Self Study Course Evaluation.

Udemy is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information including refunds and complaints, please see Udemy Terms of Use. For more information regarding administrative policies, please contact our support.