Complete Guide To Conflict Management In The Workplace

Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques

Last updated 2022-01-10 | 4.4

- Stop feeling distracted
- anxious
- or frustrated about conflict with your coworkers
- boss
- or employees
- Stop avoiding conflict and allowing tension and resentment to fester
- leading to long term consequences
- Use differences of opinion and conflicts constructively
- leading to growth and creativity

What you'll learn

Stop feeling distracted

anxious

or frustrated about conflict with your coworkers

boss

or employees

Stop avoiding conflict and allowing tension and resentment to fester

leading to long term consequences

Use differences of opinion and conflicts constructively

leading to growth and creativity

Use proven strategies and powerful communication skills to prevent and manage conflict

Identify warning signs and prevent or minimize conflict before it starts

Know your conflict management style and how to improve your reactions

Create a psychologically safe work environment that encourages open communication and trust

Know when to intervene and how to approach conflict resolution conversations

Implement the 6 Steps to Conflict Resolution

Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring

Establish conflict resolution guidelines

procedures

and training for your organization

* Requirements

* Ability to print worksheet material

Description

Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees
Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
Use differences of opinion and conflicts constructively, leading to growth and creativity
Use proven strategies and powerful communication skills to prevent and manage conflict
Identify warning signs and prevent or minimize conflict before it starts
Know your conflict management style and how to improve your reactions
Create a psychologically safe work environment that encourages open communication and trust
Know when to intervene and how to approach conflict resolution conversations
Implement the 6 Steps to Conflict Resolution
Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring
Establish conflict resolution guidelines, procedures, and training for your organization

Course content

6 sections • 49 lectures

Welcome and Getting Started 3 lectures

Introduction to Conflict Management Preview 05:13

In this lecture we will go over what you will get out of the course, what we will cover, and also introduce the instructors.

Why Resolving Conflict is Important Preview 02:59

In this lecture we will explore how conflict negatively impacts the company environment, employee turnover, productivity, and relationships.

Questions, Resources and Meet the Instructors Preview 00:41

UNDERSTANDING CONFLICT 4 lectures

Conflict Management Styles Preview 06:18

This lecture will help you understand your own naturally preferred conflict management style, including avoiding/withdrawing, accommodating, competing, compromising, and collaborating. We ill also explore the impact of each of them and the one that will get you better long term results.

Exercise: Conflict Management Styles Preview 03:07

Constructive Conflict Preview 05:45

In t his lecture you will explore how to make conflict constructive, especially for the purpose of creativity, including creating a safe environment, choosing a good team, and including diverse viewpoints.

Why We Avoid Dealing with Conflict Preview 06:57

It's normal to avoid conflict, but it's detrimental. Learn different reasons we tend to avoid conflict, such as assumptions, approval, and learned behaviors, so that you can recognize them and stop yourself.

PREVENTING CONFLICT 8 lectures

Developing Awareness Preview 06:14

In this lecture you will develop your awareness of warning signs, such as body language and resistance, as well as know what to look for with personality clashes and other differences. Plus, learn how to spot passive aggressive behavior.

Exercise: Developing Your Awareness Preview 03:12

Managing Staff to Prevent Conflict Preview 03:22

In this lecture you will explore the importance of being prepared by having clear priorities and roles and providing training.

Exercise: Managing Staff to Prevent Conflict Preview 02:06

Creating a Low-Conflict Environment Preview 06:25

In this lecture you will learn how to create a psychologically safe work environment through consistency, established guidelines, and an encouraging/positive atmosphere.

Exercise: Creating a Low-Conflict Environment Preview 03:57

Communication to Prevent Conflict Preview 05:39

In this lecture you will learn communication techniques that are important for preventing conflict, such as respect, listening, and transparency.

Exercise: Communication Tips for Preventing Conflict Preview 03:03

CONFLICT RESOLUTION 20 lectures

The Importance of Timing Preview 05:04

In this lecture you will find out when to intervene and when's the best time to approach the conversation.

Exercise: The Importance of Timing Preview 02:42

Facilitating Conflict Resolution Conversations Preview 03:10

In this lecture you will learn proven strategies for approaching conversations to resolve conflict, as well as what to avoid.

Exercise: Facilitating Conflict Resolution Conversations Preview 01:45

Phase 1: Remaining Calm Preview 05:31

In this lecture you will learn how to keep a level head and avoid being sucked into the emotions of conflict. You will also learn how to cope with stress during and after conflict.

Exercise: Remaining Calm Preview 03:04

Phase 2: Listening Preview 04:54

In the lecture we will learn powerful techniques for active and reflective listening, which is the most important factor for handling any conflict.

Exercise: Effective Listening Preview 03:10

Phase 3: Understanding Preview 06:09

This lecture will help you develop an understanding of the underlying problem that is causing the conflict by identifying goals and intentions, clarifying the problem, and establishing the facts.

Exercise: Understanding the Conflict Preview 05:24

Phase 4: Effective Communication Techniques Preview 04:35

In this lecture you will learn powerful communication techniques such as "I" statements, the "feel good sandwich", and XYZ "What, When, How" statements.

Exercise: Effective Communication Techniques Preview 01:59

Communication Mistakes to Avoid Preview 05:13

In this lecture you will learn communication mistakes to avoid, including trying to be right, "my way or the highway" attitudes, trigger words to avoid, and more.

Exercise: Communication Mistakes to Avoid Preview 02:33

Phase 5: Brainstorming Solutions Preview 04:20

In this lecture you will learn powerful brainstorming techniques for identifying creative solutions and exploring options that lead to a cooperative win-win situations.

Exercise: Brainstorming Solutions Preview 02:02

Phase 6: Choosing the Best Solution Preview 03:27

In this lecture you will learn what to do with generated ideas to identify and implement a solution.

Exercise: Choosing the Best Solution Preview 01:53

Phase 7: Follow-Up Preview 04:09

In this section we will explore what needs to happen after to fully resolve the conflict, whether that means implementing a solution, re-establishing confidence, repairing relationships, or what to do if it isn't resolved.

Exercise: Following-Up Preview 02:28

WHO IS YOUR CONFLICT 12 lectures

Preventing Conflict with Your Staff (for Managers) Preview 03:49

In this lecture we will explore important tips for preventing conflict with your subordinates (for managers).

Exercise: Preventing Conflict with Your Staff Preview 02:12

Resolving Conflict with Your Staff Preview 05:12

In this lecture we will explore strategies that are specific for managers resolving conflict with staff.

Exercise: Resolving Conflict with Your Staff Preview 02:57

Preventing Conflict with Your Boss Preview 05:56

In this lecture we will explore important tips for preventing conflict you may have with your direct manager or other leadership.

Exercise: Preventing Conflict with Your Boss Preview 03:25

Resolving Conflict with Your Boss Preview 05:11

In this lecture we will explore strategies that are specific for employees who need to address conflict with their managers.

Exercise: Resolving Conflict with Your Boss Preview 02:49

Preventing Conflict Within Teams Preview 04:57

In this lecture we will explore important tips for preventing conflict that may arise within a team

Exercise: Preventing Conflict Within a Team Preview 02:34

Resolving Conflict Within Teams Preview 06:25

In this lecture we will explore strategies that are specific for handling conflicts within a team.

Exercise: Resolving Conflict Within a Team Preview 03:29

Congratulations and Next Steps 2 lectures

Conclusion and Next Steps Preview 02:01

Congratulations! Thank you for your commitment to your personal growth and helping create a better conflict free environment in your work place. Keep in mind that many of these principals are also applicable in to your life. In this video we will also give you a quick summary and go over what is next.