Introduction To Emotional Intelligence

Learn how your emotional intelligence influences how you perform, build relationships and make good quality decisions.

Last updated 2022-01-10 | 4.4

- Recognise the importance of understanding the emotions that you experience.
- Examine how to practise and learn how to develop emotional intelligence.
- Discover how to improve your relationships and performance by gaining insights into the emotions of other people.

What you'll learn

Recognise the importance of understanding the emotions that you experience.

Examine how to practise and learn how to develop emotional intelligence.

Discover how to improve your relationships and performance by gaining insights into the emotions of other people.

Identify why you react to situations with a particular focus on how your feelings and emotions impact upon your performance.

* Requirements

* We all have emotions! You will need an open mind and a willingness to learn.
* Anyone with an interest in and the commitment to developing their ability to manage the emotional dimensions of life should be well placed to undertake this course.
* Anyone with an interest in applying their intelligence to their emotion.
* Anyone interested in learning more about emotional intelligence at work.
* Anyone with a willingness to complete the practical activities to grow and develop their emotional intelligence skills.

Description

What is it to be the best human being that you can be?

Emotional intelligence is an aspect of you as a whole person affecting your work life and your personal life.

Your emotional intelligence is your ability to combine your thinking with your feelings in order to build good quality relationships and to make good authentic decisions. It is managing who you are in the moment to meet your emotional needs through conscious choice and is fundamental to leading a full, rich and rewarding life.

Emotional intelligence is different from IQ - cognitive intelligence, and offers a different perspective on success and performance at work. There are many parts to emotional intelligence - it predicts effectiveness and can be changed and developed.

Research suggests that emotional intelligence and cognitive intelligence (IQ) are unconnected: you can have a high level of emotional intelligence but a low level of cognitive intelligence, and vice versa.

Your emotional intelligence is your responsibility! How you react and respond to events is governed by your emotional intelligence. You can work to develop your emotional intelligence, but this is not easy.

This course explores what emotional intelligence in the workplace by investigating what it is and what it is not. It covers the main models of emotional intelligence and what they mean but more importantly how they can be practically applied at work.

The course resolves any confusion you may have around some of the terminology used in various emotional intelligence courses, such as what is the difference between EI and EQ? You'll get to understand why EI is a broader term that covers emotional intelligence in much more depth.

People often talk about positive and negative emotions. This is not that helpful as emotions cannot really be labelled in that way. The course also covers the myths around positive and negative emotions and why this terminology is not appropriate when working to understand emotions and emotional intelligence in the workplace.

The course investigates the advantages and disadvantages of emotional intelligence, ways it can be improved and some do's and don'ts of working with emotional intelligence in the workplace. It will test your emotional intelligence!

Changing the way that you work with your emotions and working with your emotional intelligence is not easy. This course will give you some insights BUT developing your emotional intelligence will take you time and a lot of effort, and even then you are not going to get it right all the time!! Emotional intelligence is about improving performance, engagement and well being in a sustainable way, so that it sticks.

By completing this course, you will be able to

Identify what emotional intelligence is and what it is not
Explain what emotional intelligence is and why it is important
Explain the difference between Emotional Quotient (EQ) and Emotional Intelligence (EI)
Describe how emotional intelligence differences from other intelligences
Recognise how and why emotions are important
List some emotional intelligence competencies that can be developed

The course contains narrated videos, quizzes and some fun material to download - including a series of complementary crib cards.

The course contains some insights from one of the key researchers in the field of emotional intelligence - Dr. David Caruso from Yale University Center for Emotional Intelligence. He shares his views on the subject and some insights into emotional intelligence as an ability.

The course material makes up part of a one day workshop endorsed by the Institute of Leadership and Management. It is equivalent to about 8 hour's CPD training.

PLEASE NOTE - This course is NOT for you if you are not prepared to work through the practical activities that make up a fundamental part of the course. Emotional intelligence cannot be developed by learning some techniques through watching a few video lectures. The course requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.

This course is being continually refined and updated to ensure it remains current and relevant.

There are THREE practical activities included within the course that are designed to help you to develop your emotional intelligence.

1. Reflecting About This Course

2. Assessing your Emotional Intelligence

3. Three Good Things

These activities involve some interaction with other people and some reflection outside of the course. They are designed to help you find out how you are using your emotional intelligence in the workplace, how you view your emotional intelligence and how others view your emotional intelligence. You will be guided on what and how you need to change. The emotional brain learns from doing things and through activity. Repetition and rehearsal over weeks will embed in changes.

The course is featured in the Udemy for Business catalogue. A few people are instructed to take the course under duress by their organisation. The course has recently been given 2 star ratings from a number of learners without comments for some reason - not the behaviour expected of people with emotional intelligence! I am not sure why this is. I have thanked each person and asked for some feedback but have had no response and so I am unable to address any issues within the course.

All PDFs are Section 508 / ADA Accessibility compliant.

All videos are High Definition recorded in 1080p.

All videos have grammatically correct English captions.

Latest update - December 2021

Who this course is for:

Anyone who is interested in a basic understanding of why emotions play an important role in performance and success
Anyone who wants to have a deeper understanding of themselves and how to work better with other people.
Anyone with an interest in developing their ability to manage their emotions.
Anyone interested in learning more about emotional intelligence at work.

Course content

9 sections • 48 lectures

Introduction to Emotional Intelligence 5 lectures

Introduction to the Course Preview 02:18

Some insights into what this course on Emotional Intelligence is all about and what you can expect to learn about.

Practical Activity: Reflecting about this Course Preview 00:45

Before we start the course, here is a practical activity that encourages you to think about why you are taking the course and what you want to get from it.

About this Course on Udemy Preview 03:47

Details about this course on the Udemy platform and details of a competition to encourage you to complete the course.

Introduction to Emotional Intelligence - Learning Outcomes Preview 02:00

This short video gives you some details about the aims and learning outcomes of this Emotional Intelligence course.

Booklet: Frequently Asked Questions (FAQs) about Emotional Intelligence Preview 00:20

This booklet gives answers to a series of Frequently Asked Questions about the subject of emotional intelligence.

Practical Activity - Assess your Emotional Intelligence 1 lectures

Practical Activity: Assess your Emotional Intelligence Preview 00:32

This is a practical activity that will help you to think about how you are using your emotions and your emotional intelligence and what other people think.

You are going to be asked to rate some competencies of your emotional intelligence and get someone else to rate your competencies as well. Comparing how you score yourself and comparing this with how someone else scores you will give you some very useful information.

Ideally, complete this activity with someone you trust at work.

If you are going to get the best out of this course, it is important that you complete this practical activity!

(I know that it is very easy to ignore this but you will not develop your emotional intelligence from just watching the video lectures!)

What is Emotional Intelligence? 9 lectures

A Straightforward Definition of Emotional Intelligence Preview 03:56

This lesson gives an overview of emotional intelligence and a simple, straightforward definition of the term "emotional Intelligence".

What is the Difference Between EI and EQ? Preview 03:33

You maybe confused about the terms EI and EQ and how the two seem to be readily interchanged. This lesson helps to give a distinction between the two.

The Thoughts of Dr. David Caruso about Emotional Intelligence Preview 03:00

Dr. David Caruso is a Senior Lecturer in Emotional Intelligence at Yale University. This lecture is distilled from a conversation that I had with him about emotional intelligence.

Insights into Emotions Preview 02:07

This lecture gives an insight into emotions and what they mean, including some quotes from famous people about emotions.

Emotions at Work Preview 06:05

Emotions are experienced and expressed readily in the workplace. You may not be aware of this. This lecture looks at how emotions can be used intelligently at work.

Working with the Emotional Climate Preview 03:05

This lecture looks at how to work with the emotional climate by assessing the level of emotional engagement and the level of emotional management.

Giving and Receiving Feedback in an Emotionally Intelligent Manner Preview 04:05

Feedback can be a gift if it is delivered in the right manner and with the right intention. This lesson looks at why giving constructive feedback is important rather than just being critical.

The Advantages and Disadvantages of Emotional Intelligence Preview 04:49

A review of some of the advantages and some of the disadvantages when working with emotional intelligence.

Emotional Intelligence Knowledge Quiz

This is a quiz to test your knowledge about emotional intelligence.

Emotions 14 lectures

How Emotions are Viewed Preview 01:14

The view of emotions has changed over the years. This lesson looks at what these changes are and why emotions are an important consideration in success.

The Development and Function of Emotion Preview 02:26

This lesson looks at why we have emotions from a biological perspective, why they are necessary and how they have evolved.

One Minute Observation Test Preview 01:00

A one minute observation test to look at your emotional response.

The Basic Anatomy of the Brain Preview 05:48

This lecture investigates the structure of the brain with a very simple, but practical overview. It looks at where emotions are generated.

The Three Human Brains Preview 02:45

Did you know you have three brains? Your head brain, your heart brain, and your gut brain cooperate together with an ever-changing network of neurons. They have obvious different physical functions and they also perform different mental and emotional roles.

Emotions and Higher-Order State Preview 02:15

This lecture looks at some new research into emotions that changes the way that we think the brain works with emotions.

The Basic Emotions Experienced and Expressed by Everyone Preview 03:22

There are seven basic human emotions as defined by Paul Ekman, an American psychologist and anthropologist. This lecture looks at the seven emotions in more detail.

More about Basic Emotions Preview 01:17

Our understanding of emotion is increasing all the time. Researchers are debating the extent of basic emotions and how they are expressed.

The Wheel of Emotions - 8 Primary Bipolar Emotions Presented in a Wheel Preview 01:51

Robert Plutchik's Wheel of Emotions helps us to understand how the basic emotions blend and work together to form more complex emotions.

The Expression of Emotion Preview 04:52

There are many factors that influence the expression of emotion and how you can determine the emotional state of someone else. This lecture looks at a number of these influences.

The Myth about Positive and Negative Emotions Preview 07:05

People often talk about positive and negative emotions. This is not that helpful as emotions cannot really be labelled in that way. This lesson looks at why labelling emotions as positive or negative can be unhelpful.

Understanding Emotion Preview 03:32

This lesson covers why it is important and necessary to understand your emotions and how you can use them to get better results.

Identifying Emotion and Working to Understand Emotion Preview 02:31

This lesson looks at why it is important and necessary to identify how you respond to your emotions and how you can use them better.

Emotions Quiz

These questions will test your understanding of the basic human emotions.

What you can Practically Apply from Understanding Emotional Intelligence Model 7 lectures

Daniel Goleman's Framework of Emotional Intelligence Preview 04:30

Daniel Goleman is an American psychologist who wrote his bestselling books on emotional intelligence in the mid 90s. He developed a framework which is presented in this lecture.

Poster: The Competencies of Emotional Intelligence Preview 00:10

In his book “Working with Emotional Intelligence” (1998), Daniel Goleman identifies a series of competencies for each domain of his emotional intelligence framework.

You can download a copy of the framework and the list of associated competencies.

Emotional Intelligence as a Set of Abilities Preview 01:14

This lesson presents the ability model of emotional intelligence developed by psychologists, John D. Mayer and Peter Salovey.

More About Emotional Intelligence as a Set of Abilities Preview 02:10

This lecture gives some examples of why emotional intelligence abilities are not necessarily relevant in every job role.

What we can Learn from The Six Seconds Model of Emotional Intelligence Preview 02:06

This model of emotional intelligence is the one used and favoured by the Six Seconds network. It is very simple to understand by anyone of any age.

Measuring and Assessing Emotional Intelligence Preview 06:26

Emotional intelligence can be measured by sophisticated psychological instruments. This lecture looks at the EQ-i 2.0 - the assessment that I use and the reasons why.

(I have no commercial affiliation with the suppliers of the EQ-i!)

Poster: Fun Emotional Intelligence Posters Preview 00:05

Download some fun posters about emotional intelligence featuring EI4C - the lightbulb robot featured in all the videos.

Developing your Emotional Intelligence 5 lectures

Becoming More Emotionally Intelligent Preview 01:15

These are the fundamental principles that need to be applied to develop emotional intelligence. Doing these well and consistently is NOT easy!

Practical Hints and Tips around Practising Emotional Intelligence Preview 05:43

Here are some ways that will help you to practise emotional intelligence. These can be done anywhere and at any time.

The One Percent Solution and One Minute Lever Preview 02:20

A couple of helpful techniques that will help you to think about how you can build up and develop your skills in emotional intelligence.

Some Do's and Don'ts Around Working with Emotional Intelligence Preview 02:37

Here are some do's and don'ts around working with emotional intelligence.

Practising Emotional Intelligence Quiz

Practical Activity - Three Good Things to Develop your Emotional Intelligence 1 lectures

Practical Activity: Three Good Things to Develop your Emotional Intelligence Preview 01:26

This is a practical activity to conclude the course. It requires you to consider your goals and objectives for taking the course that you set for yourself at the beginning of the course. It will help you to think about what you have learnt from this course and what you have got out of it.