Customer Service Keep Em Coming Back
Tags: Customer Service
How to give the best customer service in your industry and keep those customers raving about your business.
Last updated 2022-01-10 | 4.5
- Make your customers happy!- Create customers who spread word about your business
- Exceed customer expectations
What you'll learn
* Requirements
* Open a new text document or grab a pen and paper and get ready to learn!Description
Customer service is one of the most important concepts for any business to master. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. From an online purchase to a lunch outing with friends, everyone has a story of how they weren't treated the way they felt they should be at a business. When we patronize a business we have preconceived notions of how we should be treated. If they are not met, we feel dissatisfied and often give negative reviews of our experience leaving family and friends much less likely to see experience the business themselves. If our expectations are exceeded and we leave the experience very satisfied, the chance of spreading the word and sending others to the business increase dramatically.
This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.
Who this course is for:
- Anyone who has any interaction with customers in any business should take this course!
Course content
5 sections • 13 lectures
Introduction: Who We Are Preview 01:21
Becoming The Best Preview 02:08
Entrepreneurs Discuss Distinguishing Service Preview 02:19
Exercise 1 Preview 00:24
The Importance of Distinguishing Service Preview 05:20
Strategies for Distinguishing Service Preview 09:28
The Service is in the System Preview 02:18
Customer Service Systems Preview 09:31
Shasta Leatherworks - Prineville, Oregon Preview 04:14
Mike Domeyer - Shasta Leatherwors Lifetime Guarantee. Preview 01:28
Exercise 2 Preview 00:24
A Final Thought Preview 00:43
Customer Service Questions for Thought
If you can answer "true" to the following questions you have a grasp on what it means to give phenomenal service and keep your customers happy. If not, don't worry, you just have a little more work to do. Go back and review the materials again.